Shipping policy

At Esmerai Emporium, we are committed to providing you with the best shopping experience and delivering your products in a timely manner. Below are the details of our shipping policy:

Processing Time

All orders are processed within 2–3 business days after payment is confirmed.

Orders are not processed on weekends or holidays.

Shipping Rates & Delivery Estimates

We offer standard shipping options to ensure timely delivery.

Domestic Shipping (within Pakistan):

Shipping costs will be calculated at checkout based on your order size, weight, and delivery location.

Delivery typically takes 5–7 business days.

International Shipping:

We offer international shipping to select countries. Shipping rates and delivery times vary by destination.

International deliveries typically take 7–21 business days depending on the location.

Shipping Carrier

We use reputable carriers such as Pakistan Post, DHL, or FedEx for all our shipments.

Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Order Tracking

After your order has been shipped, you will receive a tracking number. Please allow up to 48 hours for tracking information to update in the carrier's system.

Order Issues & Delays

In case of any shipping issues, such as delays or missing packages, please contact us at esmeraiwellness@gmail.com

 within 7 days of receiving your shipping confirmation, and we will investigate the matter.

Shipping Restrictions

Some products may not be eligible for international shipping due to size, weight, or destination restrictions. Please check the product description or contact us if you are unsure.

Lost or Damaged Items

If your order is lost or arrives damaged, please notify us within 7 days of receiving your package. We will work with the carrier to resolve the issue.

Return/Exchange Policy

Please refer to our Return Policy for information on returning or exchanging products.